Bcall · Help from the developer

How can we help?

Contact the Bcall team about app issues, your account, general feedback or feature requests. You do not need to sign in or have a Bcall account to get help.

Help us understand the issue

Tell us which Bcall product you use, your device and operating system, the app or browser version, what you expected to happen, and what happened instead. For call problems, include the approximate time and time zone. A screenshot with private information removed can help.

Never send your password, sign-in codes or authentication tokens. We may ask you to verify account ownership when a request involves personal account information.

Getting started

Bcall lets someone call you by opening your personal link in a browser. To receive calls, set up your account and a receiver from the available downloads. Visitors making a call do not need an account or an app installation.

Calls are not arriving

• Check your internet connection and that you are signed in on the receiving device.
• Check that receiving calls is enabled and that your availability, working hours and Do Not Disturb settings allow the call.
• Check the app's microphone and notification permissions in your device settings. Keep the Chrome extension enabled if you receive calls in Chrome.
• If you use a development version of Bcall for iPhone, include its version in your message. Availability of incoming calls depends on the build and its push-notification setup.

No sound or video

Allow microphone access in the calling browser and on the receiving device. Check mute, volume and your selected headset or speaker. Video requires camera permission and starts only when you choose to enable it in a supported client.

Account access

Use the same sign-in method you used when creating your account. For an email-and-password account, use the password-reset option in your Bcall receiver. Contact support if you cannot access your account or need help with your personal link.

Privacy and account deletion

Read our privacy policy for information about data and permissions. In Bcall for iPhone or Android, you can start account deletion in Settings → Account → Delete account after ending any active call. This removes the shared account, not just the app from one device.

See account deletion and data requests for verification, retained records and help when you cannot open the app. Email support for access, correction or other privacy requests.

Report abuse or a security concern

Email support with the relevant public Bcall link and a description of the problem. Do not include other people's private information unless it is needed to explain the issue.

Bcall is an internet calling service, not an emergency calling service. For urgent help, use your regular phone and local emergency number.